1. Order Processing

All orders are processed within 24 hours of payment confirmation, Monday through Friday (excluding Australian public holidays). Orders placed over the weekend or on public holidays will be processed the next business day.

2. Shipping Methods

We offer free express shipping on all orders. Shipping is handled by our fulfilment partners using the following carriers:

• Australia Post Express — domestic Australian orders
• DHL Express / FedEx — international orders
• StarTrack — select regional areas

The carrier used for your order is selected at dispatch to ensure the fastest available delivery. You will receive carrier details in your shipping confirmation email.

3. Delivery Estimates

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary based on your location, carrier capacity, and external factors.

• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 1–3 business days
• Regional Australia: 3–7 business days
• Rural/Remote areas: 5–10 business days
• New Zealand: 3–7 business days
• International: 7–14 business days

During peak periods (sales events, holidays), delivery times may be extended by 2–3 business days.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to track your parcel in real time
• Estimated delivery date

Tracking information may take up to 24 hours to update after dispatch. If you haven't received a shipping confirmation within 48 hours of ordering, please check your spam folder or contact us.

5. Lost or Damaged Parcels

Lost Parcels

If your tracking shows your parcel has not moved for more than 5 business days, or if it has been marked as "delivered" but you have not received it, please:

1. Check with neighbours and in safe-drop locations around your property
2. Contact the carrier directly with your tracking number
3. If unresolved within 2 business days, contact us at support@onlineflash.sale

We will lodge a formal investigation with the carrier and, once confirmed lost, will send a replacement or issue a full refund.

Damaged in Transit

If your item arrives damaged, please photograph the damage (including the packaging) and contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.

6. Address Accuracy

Please ensure your delivery address is complete and accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer.

If you notice an error in your address after ordering, contact us immediately at support@onlineflash.sale. We will do our best to update the address before dispatch, but cannot guarantee changes once the order has been collected by the carrier.

Re-delivery fees charged by carriers due to incorrect addresses are the responsibility of the customer.

7. International Shipping

We ship to most countries worldwide. International orders may be subject to:

• Customs duties and import taxes — charged by your country's customs authority and payable by you. We have no control over these charges and cannot predict the amount.
• Customs delays — international shipments may be held at customs. This is outside our control and can add days or weeks to delivery times.
• Restricted items — some products may be restricted or prohibited in certain countries. It is your responsibility to check local regulations before ordering.

8. Contact

For shipping enquiries, order tracking, or delivery issues:

• Email: support@onlineflash.sale
• Response time: Within 1–2 business days