1. Overview

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help. This policy outlines your options for returns and refunds in addition to your rights under the Australian Consumer Law.

2. Eligible Returns (Change of Mind)

We accept change-of-mind returns within 30 days of delivery, subject to the following conditions:

• Item is in its original, unused condition
• Original packaging is intact and undamaged
• All tags, accessories, and documentation are included
• Item has not been washed, worn, assembled, or used
• Proof of purchase (order confirmation email) is provided

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

3. Faulty or Damaged Goods

If you receive an item that is faulty, damaged, or not as described, we will provide a remedy at no cost to you. Please contact us within 30 days of delivery with:

• Your order number
• A description of the fault or damage
• Clear photographs of the issue

We will assess the issue promptly and offer one of the following remedies:

• Free replacement item sent to you
• Full refund to your original payment method
• Partial refund where appropriate

We will cover all return shipping costs for faulty or damaged items. A prepaid shipping label will be provided where possible.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Email returns@onlineflash.sale with your order number and reason for return
2. We will respond within 2 business days with return instructions
3. Pack the item securely and include a copy of your order confirmation
4. Ship to the address provided in our return instructions
5. Email us your tracking number once shipped

Do not return items without first contacting us, as this may delay processing.

5. Refund Processing

Once we receive and inspect your returned item:

• You will receive an email notification confirming receipt
• Approved refunds are processed within 3–5 business days
• Refunds are credited to your original payment method via Stripe
• Depending on your bank or card issuer, the refund may take an additional 5–10 business days to appear in your account

If your refund has not appeared after 10 business days, please contact your bank first, then contact us if the issue persists.

6. Non-Returnable Items

The following items cannot be returned for change-of-mind reasons:

• Items that have been used, washed, assembled, or installed
• Items without original packaging
• Items returned after 30 days from delivery
• Items damaged by misuse or normal wear and tear
• Digital products or downloadable content

Note: These exclusions do not apply to faulty or defective goods — your statutory rights under Australian Consumer Law always apply regardless.

7. Exchanges

We do not offer direct exchanges. If you need a different size, colour, or product, please return your original item for a refund and place a new order. Note that flash sale pricing may not be available on the new order if the sale has ended.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable consumer protection legislation.

9. Contact

For all returns and refund enquiries:

• Email: returns@onlineflash.sale
• Response time: Within 2 business days